Q: Account limits and suspensions
In a response to a user with a suspended account you wrote:
"The account showed extremely high activity, including multiple days with over 200 messages sent in a single day and more than half of the total usage days had over 100 messages."
200 messages could be high in practicality, but some quick math tells me a person could do it within a single work day at a rate of less than a message every two minutes. So, I find this a little troubling.
Then "more than half of the total usage days had over 100 messages" is very troubling. 10,000 messages (Tier 2) is 333 credits a day for all 30 days in the month - more than 3 times the 100 messages stated. In practice, this seems to mean if I come close to the agreed-upon credit limit, I will trip the threshold of account suspension. Can you explain what I'm missing?
Jeff_Pham
Jun 13, 2025A: You're absolutely right that, on paper, sending 200 messages in a day may seem reasonable when broken down by time. However, our review of account activity takes into account more than just message volume.
In this case, the pattern of usage was highly unusual, messages were being sent at a very high and consistent frequency, around the clock, including during typical non-working hours, with little to no break over many consecutive days. This kind of activity resembles automated or scripted behaviour, rather than typical human use.
We do understand that some power users may push usage limits, and we absolutely respect that, especially within paid tiers. However, when the activity appears unnatural or continuous without pause, we’re obligated to pause and investigate to protect system integrity and fairness for all users.
JeanBernardYeah, that's what stops me for buying..
Just to share some context: account suspensions only happen in very rare cases where the usage appears highly abnormal or potentially automated. We never suspend users simply for using the credits they paid for.
dg_digiPLUSKeeping an eye on this too.
Attn_NinjaPLUSJeff_Pham,
Thanks for your reply! Two more quick things:
1. Can you explain your previous comment about "half the use days having over 100 messages"? That's the more concerning statement to me.
2. Would you consider a notification, suspension/throttling, and strikes system? Then a suspicious user gets a warning/strike and/or gets throttled or a short suspendion before being banned?
dg_digiPLUSI agree with Attn_Ninja. It would be some more fair to have a sort of warning system for users just in case a legitimate power user starts to trigger something against your fair use expectations.