ZevsMaticQ: Tier 2 Issues: Shared Social Accounts, AI Image Restrictions & Mailgun Requirement
Hi,
I've purchased Tier 2 for my two brands but encountered several issues:
1. Workspaces: Both workspaces share the same social media connections. How can I assign separate accounts to each brand and prevent publishing to the wrong channels?
2. AI images: Tier 2 explicitly includes 20 AI images/month and maps to Pro, yet I'm prompted to upgrade to Pro. Why isn't this feature available?
3. Email: I see "Mailgun Not Configured." Is Mailgun mandatory, and does it cost extra? Your website advertises using existing email accounts. Why can't I configure standard SMTP?
4. License limits: Are the 35 generated posts, 75 scheduled posts, 400 AI credits and email campaign allowances shared or per workspace?
Please clarify whether these are configuration issues, missing features or additional paid requirements.
Thanks,
Marcus
Gennaro_OrchestraAds
Edited Oct 10, 2026A: Hi Marcus, thanks for the detailed questions! Running two brands from one deal is exactly what Tier 2 is built for, so here's how it works:
1) Separate social accounts per brand
Each workspace is its own brand with its own Facebook, Instagram, TikTok, LinkedIn and X connections. Switch to a brand's workspace, connect that brand's accounts in Social accounts, and its posts only ever go to its own channels. Using the same LinkedIn or X profile for both brands? Just connect it in each workspace.
2) AI images
Tier 2 includes 20 AI images every month in each workspace. Turn them on in Settings → "Allow AI-generated images" (or with the toggle in the media picker) and they're ready to go.
3) Email: no Mailgun required
Mailgun is optional. Without it, you send straight from the email account you already use: Orchestra splits your list into BCC batches and opens each one ready to send in Gmail, Outlook or your mail app, with the subject and message already filled in. If you'd rather send fully automatically from your own domain at higher volume, connect a Mailgun account (Mailgun bills its sending directly). "Mailgun Not Configured" only means you haven't picked that option.
4) Limits
Monthly allowances apply in full to each workspace: 35 generated posts, 75 scheduled posts, 20 AI images and 4 email campaigns each, so two brands get double. Your 400 AI credits belong to the licence, are shared by both workspaces, never reset, and only kick in once a workspace has used its monthly allowance.
Happy to help you set up both brands. Just reach out to [email protected] with your AppSumo order email.
The Orchestra Technical Team