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Q: For the customer's address in the US, the state field always defaults to California which is problematic.

The main issue is that the user may accidentally leave the state field as California which means we have to manually check the address to verify its accuracy each time. This adds a level of uncertainty and additional work on our part which could be easily eliminated if the state field wasn't automatically defaulted to this.

Also, to make things more confusing, if the zip is not entered, there is no message to inform the user that it needs to be filled out (unlike the other fields).

To address these issues, please add the necessary message to inform the user about the zip code when it's not entered. Also, instead of always defaulting to California each time, can you please just add "State" as a light gray label inside it, similar to how "City" and "Zip" are shown inside those fields? Thank you.

PeteProPLUSEdited Oct 2, 2024
Founder Team
OrderForms

OrderForms

Oct 3, 2024

A: I have sent this on the to tech team to improve.

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Edited: Oct 3, 2024

Additionally, it would be helpful if there was a verification method built into the payment form to confirm that the entered state and zip code info match. Without this information, it just creates problems with shipping accuracy.