Q: Hello,I have a question about the messaging feature included in the TIER 2 package that I purchased.
It states that 4000 messages are provided. Could you please clarify if these 4000 messages refer to the start of conversations or to the total number of questions and answers within a conversation? I ask because within a single conversation, there could be 100 or 200 questions and answers, which means that the 4000 messages could potentially be used up in a week.
Additionally, I would like to confirm if the 4000 messages are allocated to each individual bot created. This is important as it would not make sense for us to have unlimited bots if the messaging capacity is limited across all bots. For instance, if we were to create 100 bots, each bot would only be able to send 40 messages per month, which seems quite restrictive. If this is the case, I may need to request a refund as the messaging allowance would not meet our needs.
Overall, 4000 messages per month still appears to be insufficient for our requirements.
Thank you for your assistance.
TJ_VoiceGenie
May 15, 2024A: 4000 message per account per month. You can additionally buy the message credits. Our data shows each conversation is of around 4-5 message. Rest our deal is very transparent.