kransboxQ: Can you respond to your helpdesk email please?
I've been locked out/tried to recover my account and the system is broken. Asking for a review on a product while not being able to access it isn't good form. :)
My email is like my username.
McEwen_Frost
May 14, 2024A: Hi,
I apologize for the late reply. You should have a response waiting for you in your email.
Kind regards
Verified purchaser
Thanks for the reply. Unfortunately no such email has come through -- even in my junk email. Should I refund my purchase and buy again to create a new account? This is a bit troublesome as I still get you marketing emails. Please advise.
Hi!
Very sorry for the confusion. Your email ended up in Spam, which has never happened before, and I was assisting a different user with a similar email address. You do have an email waiting for you now.