Outscraper: Google Search Results Scraper

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Member since: Nov 2023Deals bought: 1
1 stars
1 stars
Posted: Aug 28, 2024

Run away

I'm not sure what you're responding to on my other review Dana, but I don't have the Google Maps scraper, nor did I mention that, however, based on my experience with your company I'd strongly advise folks to steer clear of that product as well... I have the Google Search Results scraper. It is STILL broken four weeks later & returning garbage data (THOUSANDS AND THOUSANDS OF BLANK LINES PER TASK) and your company is fraudulently trying to charge for it. I have REPEATEDLY emailed and reached out thru your website live chat help. I know your team has seen the messages because it tells me when someone else joins the chat and has seen my message but they haven't bothered even responding since 8/2. (Hi Allen, why won't you respond?).

Founder Team
Dana67267

Dana67267

Sep 3, 2024

I apologize for the inconvenience and frustration you've experienced with our Google Search Results scraper. It's clear that the issue has significantly impacted your workflow, and I'm sorry for any oversight in communication from our team. Please know that we are actively working to resolve the scraper's issues and improve our response times.

Regarding the charges, there is indeed a limit for AppSumo users as part of our LTD agreement, which may have contributed to the confusion. We are committed to ensuring transparency and will take your feedback seriously to enhance our services and customer support.

Thank you for bringing this to our attention, and we appreciate your patience

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