steven983Q: Good day, i have bought the app sumo deal, with 1 email account, but would like to transfer thia account to ...
another email account, what should ik do?
Love the software by the way!
Hi,
I'm happy to hear that.
Please reach out to me via email at [email protected], and I'll need to examine whether the account you're using is eligible for a change based on your login method. Unfortunately, if you've logged in with Google, a change may not be possible. However, send me an email, and I'll be happy to assist you! :)
Verified purchaser
I triend to email [email protected], but doesnt seem to be working... also asked support, but no replay yet. good news is i did not use google login! :)
Hmm, could you also take a moment to check your spam folder, please? If you have reached out to either me, you should have received an answer by now. :/
Verified purchaser
Good day, i have looked everywhere for your replay, and have not found it. not in spam, not anywhere. I did find several emails with the title "Oxolo - We received your question Other"
Is it possible that the oxolo support is not receiving the tickets?
Hi steven983,
That is indeed strange, and I'm very sorry that it's not working for some reason. Could you please try sending an email to [email protected]? We typically receive many emails at that address, so it should work. *fingers crossed*
Verified purchaser
O.k, am going to write an email now, thank you.
Hi steven983,
I believe I've located our email correspondence. I sent you the initial email on the 16th of August, followed by another on the 18th, and once more today. The change to your email request has been made since our first interaction. You simply need to attempt logging in with your new email and the same password.