PagerDuty is a complex incident management platform with features and products such as DevOps, AIOps, process automations, and business operations.

DevOps gives your engineers more control and accountability. It helps you better absorb data from customer service tools, IT service management, and monitoring. You can also group data into easy-to-decipher analytics. This will help spot recurring problems, catalyze future responses, and develop better code.

You can connect event rules and responders to diagnose and remediate issues automatically. At the same time, event intelligence provides teams with signals that alert them to take action.

You can automate IT and Business processes with Process Automation. The Automation Actions add-on delegates and curates existing tasks, RunBook Automation automates self-service tasks, and Process Automation on Prem helps create process automation that is enterprise-wide and within a firewall.

PagerDuty can also ensure your customer experience is on point. It identifies when there’s a flaw in your digital services and helps you present the right response through your customer service. This feature can also enable better communication between the engineering and customer support teams. It can even help you spot mistakes before your customers come across them.

OnCall Management and Notifications ensure the right teams and individuals receive the alerts and resolve the problems in real-time using the web or mobile version wherever they are. You can set up call rotation among the support team members so that individuals don’t get burdened with too many calls. You can also prioritize issues based on their severity to your business and fix the critical problems sooner.

PagerDuty also integrates with 650+ tools to enable the smooth transfer of data. These include tools for analytics, customer support, marketing, collaboration, and security. There’s an Agent tool to integrate your systems with PagerDuty. You can also take advantage of Custom API and Email integrations.

Key features

Use process automation to automate IT processes
Event intelligence alerts the right teams and individuals
Prioritize issues based on the severity
Spot mistakes before customers do
Fix mistakes from anywhere with the mobile app

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