A: Paillor is a knowledge base management system rather than a personal assistant. If you have well-documented guidance available in your knowledge base, Paillor can definitely help users access the relevant information to self-diagnose or troubleshoot issues. In your example, if the steps for "how to update my card on file" are properly documented, Paillor can guide users by sharing the relevant link and instructions, allowing them to resolve their issues independently without creating support tickets.