Q: How does the live chat work on Teams?
Does it mean my clients have to use Teams? Who is going to do this?
Does the software create an Help Center like the one on your site without images?
The workflow does not seem operational - the team creates a ticket instead of the user?
doganakbulut
Oct 1, 2024A: Thank you for your questions!
No, your clients don't have to use Teams. Paillor is designed for internal use by your organization's team members, not for client-facing interactions. It allows your internal team to efficiently access knowledge and resolve issues.
The software does not create a customer-facing help center like the one on our site; it’s intended for internal knowledge sharing and support. The helpdesk functionality is for your team to manage internal inquiries and processes.
Regarding workflows, Paillor’s helpdesk is built so that your internal team creates tickets to manage internal tasks or requests. It isn’t meant for external users or clients to directly generate tickets; rather, it focuses on supporting internal collaboration and efficiency.