Name: Great potential but mobile app is lacking team switching
Item: Paldesk
Rating: 4
Author: alper

Group

Software

Product type

Lifetime access to Paldesk Rising Star Plan

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<h4><b>Paldesk is a smart communication platform that helps you easily interact with customers across channels, optimize user journeys, and boost customer retention</b>.</h4>

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<p>How much time does your team spend trying to respond to every customer inquiry coming at you from every direction?</p> 

<p>Well, with Paldesk, you can <b>connect all your platform</b>s to answer emails, live chats, and social media messages from a single web-based dashboard.</p> 

<p>
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<p><b>Save customer conversations</b> as tickets in the dashboard to get a quick overview of their status.</p>

<p><b>Prioritize</b>, <b>tag</b>, <b>and add notes</b> to tickets to offer amazing, customer-centric support.</p>

<p>You’ll also be able to <b>see statistics</b> regarding the number of open and closed conversations, complete conversation history for all your chats, and weekly reports.</p>

<p>
        <div
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<p>Your chat widget should match your brand.</p>

<p><b>Customize the chat widget</b> to reflect your brand’s visual identity.</p>

<p>But your chat widget isn’t all looks, it’s smart too.</p>

<p>Automate your chat widget with <b>predefined answers</b> for the most frequent customer care scenarios.</p> 

<p>
        <div
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<p>Paldesk lets you <b>build a knowledge base</b> so you can provide support when customers need it most.</p>

<p>Going offline? Use Pal the Assistant, a <b>user-friendly chatbot</b> with a simple drag-and-drop builder.</p>

<p>Introduce new customer scenarios as they come along and improve flows to match your business needs.</p>

<p>
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<p>Don’t lose leads in translation.</p>

<p>Communicate with customers in their native language with Paldesk’s powerful <b>real-time two-way translation</b> feature.</p>

<p>Paldesk can translate 45 languages!</p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="paldesk-5"
        >
            <img
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    </p> 

<p>Announce new promotions, deals, or product updates with the easily customizable pop-ups.<br></p>

<p>Create multiple announcements and switch between them with a single click.</p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="paldesk-6"
        >
            <img
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                src="https://appsumo2-cdn.appsumo.com/media/stories/images/paldesk-6.png?optimizer=gif"
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<p>Let your customers know their voice matters!</p>

<p><b>Collect feedback</b> on a product, service, or overall company experience to improve your business by learning directly from your customers.</p> 

<p>Paldesk <b>integrates with a ton of platforms</b> such as Wordpress, Joomla, Drupal, Squarespace, Prestashop, and many others.</p>

<p>Plus, it integrates with Zapier, unlocking access to 1,000+ other platforms.</p> 

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="paldesk-7"
        >
            <img
                class="story-inline-image z-depth-2"
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<p>Ready to improve engagement at every customer touchpoint and collect better user feedback?</p>

<p>Professionalize your customer service with an all-in-one dashboard for all your inbound leads and inquiries.</p>

<p><b>Get lifetime access to Paldesk now</b>!</p>

<b>P.S.</b> Learn how to use Paldesk like a pro by catching our training webinar replay here: <b><a href="https://youtu.be/Y_FSGyoxBCw" target="_blank">Webinar Replay</a></b>!<p></p>

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