salvimateus

Verified purchaser

Deals bought: 3Member since: Jun 2016
1 stars
1 stars
Dec 18, 2019

It needs to improve a lot =/

It has no basic functionality like creating custom fields to create a profile for each customer.
You have no easy option to email the lead that started a chat.
Open and closed ticket filters are not in good usability.
I'm sad, because I really believed this tool would solve my support issues... To this day, NONE has succeeded, my only way out will be to develop my own helpdesk.

Founder Team
Maria_Paldesk

Maria_Paldesk

May 9, 2024

Hi, thank you for your feedback!
We're sorry to hear Paldesk didn't meet your expectations when it comes to the features we currently provide. We are constantly working on new updates and fixes, and we hope to become the kind of platform you're searching for. Thank you for giving us a try and we hope to see you again :)
Maria

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