Q: Do I need to refund to upgrade to a different Tier?
I bought Tier 1, but I need to upgrade. Can't see how to do that on the website. Do I need to refund to upgrade to a different Tier? Thank you.
Mallik_Paperguide
Nov 6, 2024A: Hi,
Thanks for your question. You need not refund to upgrade to a different tier. You can follow the help guide here for upgrading.
https://paperguidehelp.notion.site/How-to-upgrade-my-Paperguide-Lifetime-deal-on-AppSumo-128980d21a2d8019aa34f23dec0e152a
If you face any challenge, please do reach out to us on chat (on the website) or email at hello@paperguide.ai
96c334fc05324295a65890ee817fe1b0I am trying to upgrade but receiving the following error message :
Hmm, something's not quite right
We're working on upgrading your license, but we're having trouble getting in touch with our partner. Don't sweat it, you can still use your product with your current license.
Still not working? Reach out to support@appsumo.com.
Error: Partner body response was unsuccessful.
Sorry for the trouble you faced. Appsumo support team may be non-responsive due to the weekend. You should get a response from them on Monday. Meanwhile, we will try to reach out to them from our end as well to give them a heads-up to respond and help you on Monday. Please share your details on chat support(on paperguide website) or email us at hello@paperguide.ai so that we can coordinate