Q: What is the difference between Partenero and CRM?
If this is a CRM why do I need this too?
Founder Team
Anderson_Partenero
May 14, 2024
A: Hi there!
CRMs are normally focused on managing sales pipelines. They often are limited when it comes to managing ongoing customers, which demands monitoring their health, tickets, usage, billing, and other information.
Partenero focuses on the management of ongoing customers, allowing users to monitor the customers' health score, and centralize different data sources (tickets, usage, and...
What shame you are missing the huge opportunity AppSumo gave you here.
You are expecting customers to work too hard to understand what you're offering.
You've just repeated the same reply that you gave before, which doesn't differentiate Partenero from a CRM (and seems to suggest this is software for support). How hard do you want potential customers to work to understand you USP?
You see the concern here. Potentials customers want a strong USP, be excited by the product and believe in its long-term future. My email and message were trying to highlight this, but it's not working.
So many questions. You description of Partenero here is a customer support system. Is that how it is different to a CRM?
You said:
"Partenero focuses on the management of ongoing...
Q: Whats wrong with the support?
It could be a really good tool but the support is non existing
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Q: Hello, I would like to ask if your tool could be translated to any language?
If not what languages does your tool support?
Thank you!
Anderson_Partenero
May 14, 2024A: Hi there!
The tool is currently available in English and Portuguese.
However, it is based on a dictionary that can be easily translated into other languages.
What languages do you have in mind?
Cheers, Andy
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Q: What is the difference between Partenero and CRM?
If this is a CRM why do I need this too?
Anderson_Partenero
May 14, 2024A: Hi there!
CRMs are normally focused on managing sales pipelines.
They often are limited when it comes to managing ongoing customers, which demands monitoring their health, tickets, usage, billing, and other information.
Partenero focuses on the management of ongoing customers, allowing users to monitor the customers' health score, and centralize different data sources (tickets, usage, and...
Share Partenero
What shame you are missing the huge opportunity AppSumo gave you here.
You are expecting customers to work too hard to understand what you're offering.
You've just repeated the same reply that you gave before, which doesn't differentiate Partenero from a CRM (and seems to suggest this is software for support). How hard do you want potential customers to work to understand you USP?
To everyone...
Q: Bit concerned about this one.
After seeing little activity here and not real info on the website about what makes Partnero different, I tried to reach out.
I bothered to reach out directly to understand the product better, plus a follow up, and received no reply.
THe USP of this is not clear to me. Why Partnero and not any other similar tool (like most CRMs?). What is it going to offer that is dfferent?
My advice is, while you don't have reviews, take anything you can get, including responding to direct emails.
Anderson_Partenero
May 14, 2024A: Hi Mike, thanks for reaching out.
Your email gave us food for thought regarding USP.
Unfortunately, we're not looking for web consulting at the moment.
CRMs are normally focused on managing sales pipelines. There are also other specialized CRMs around marketing campaigns and services.
They often are limited when it comes to managing ongoing customers, which demands monitoring their health,...
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Hi Andy,
You see the concern here. Potentials customers want a strong USP, be excited by the product and believe in its long-term future. My email and message were trying to highlight this, but it's not working.
So many questions. You description of Partenero here is a customer support system. Is that how it is different to a CRM?
You said:
"Partenero focuses on the management of ongoing...
Q: I booked an onboarding session with you through your website and nobody showed up after 10mins :)) Given ...
you have 0 reviews I hoped you'd be on the ball... but with this kind of attitude and sales process not sure if this will be a good investment lol
Anderson_Partenero
May 14, 2024A: Hey David!
Apologies for the inconvenience!
I had suggested rescheduling the session to Friday due to an agenda conflict.
Please let me know if you would like to reschedule it.
As CEO I look forward to talking to customers.
Cheers, Andy
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