I can only assume that the company has stopped supporting this product.

I have bought the deal in 2019 and for a little while, it worked ok. It was cumbersome to have clients set it up and sharing within the team was ok (not great), but it at least worked minimally.

Then, all of a sudden, everything in my account was completely erased. No clients, no credentials, nothing. I couldn't invite clients/guests either. It was completely unusable. It has now been 6 months since my last email to them without any response.