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Adam2000

Verified purchaser

Deals bought: 831Member since: Oct 2021
1 stars
1 stars
Aug 21, 2026

Product still not working — support has gone silent

I purchased this deal expecting a working product and ongoing support. Neither has materialised.

The product has not been usable for me since purchase (17 APR 2026). I have contacted the vendor's support multiple times, and also raised the issue with AppSumo directly. I have received no reply from either. At this point I can only describe the experience as being ghosted.

I want to be fair: bugs happen, and roadmaps slip. What I cannot accept is silence. A lifetime deal is a commitment on both sides, and answering a paying customer is the minimum part of that commitment.

I would be glad to update this review if the vendor gets in touch and the issue is resolved. Until then, I would encourage anyone considering this deal to weigh the support risk carefully.

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