Support has been quick to respond during US business hours. They have been great to work with as well.
The product UI is basic (who cares) but the features are pretty extensive. I am amazed that it has the ability to review the Audit log from the teams menus. Add in Azure integration, SSO, and much more.
You do have to put in a request to support to setup your custom domain for branding but again, they are responsive so far.
I was told they are working on SOC2 Type2 compliance by end of year.