I signed up for Tier 3 but have several issues \u000a\u000a1. I created a folder and tried to upload files to the folder and the files don\u0027t upload. I was able to upload the file outside the folder but when I try to move into the folder it errors out. Screen recording https://share.ravingfan.agency/NQuAwm5w\u000a2. There is no helpdesk or chat feature so if I have issues later how would I try to get them resolved?\u000a3. The A.I. tagging didn\u0027t work on this photo.

Question

I signed up for Tier 3 but have several issues \u000a\u000a1.  I created a folder and tried to upload files to the folder and the files don\u0027t upload.  I was able to upload the file outside the folder but when I try to move into the folder it errors out.  Screen recording  https://share.ravingfan.agency/NQuAwm5w\u000a2.  There is no helpdesk or chat feature so if I have issues later how would I try to get them resolved?\u000a3.  The A.I. tagging didn\u0027t work on this photo.

Kaushik_PerceptPixel · Answer

Hello sglobe \u000aI am sorry to hear that you have had issues with file movement. This is not usual. \u000aThe tech team will look into this issue, in the meantime if you can also drop an email to support@perceptpixel.com, with your email id that you used to login to PerceptPixel, we will look into why it might have happened.\u000aPS: We also have a 12 hour live chat support  on the website where you can reach out to us.

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