After communicating with James, he explained a lot of what's happening in the background, openly shared his roadmap and his process of fixing my concerns, and even entertaining my suggestions regarding UI/UX
I was pleased by his approach, so definitely I'll give it a further try, believing in the great team behind it that will overcome normal technical issues.
Personal thanks to James for his spirit and eagerness for making a great product
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First off I like this platform. It offers a generous deal and a lot of great features (important remark on that below, and a well polished UI (specially for v.3)
However, I don't believe it's production ready yet. Here are my concerns:
1- There are TOO MANY UX and usability issues to mention here, which make the campaign creation / management experience clunky and confusing, especially navigation and labels
2- Right off the bat, I found several (pretty obvious) bugs in the webhooks and API integrations
3- Some documentation is outdated, many lack details and clarity
4- Support is not as responsive as I expected. I reported several issues and after a few days I haven't even received a confirmation
5- So many errors, including 404 errors while simply clicking the primary menu links
6- All of the above can be tolerable on the hope of future improvement. But the most concerning part for me is actions, for which I have two major concerns:
a- The actions I tested do not really check the participant's behavior. Rather, it rewards just by clicking the task title, even if no action is performed, which is absolutely ridiculous!
b- The "All actions" menu offers 61 actions, which is a HUGE misnomer! Out of these, 21 are not actually there, but they have "Request" button that lead to their "New Action Request" feedback board, not even the specific action item. I feel that I'm being cheated
I hope that the developer(s) take care of these issues. The platform "looks" great, but it doesn't (yet) work as expected, and having an other-than-responsive support can be a dealbreaker. I believe that if they do this platform is going to be an excellent deal