personeo.ai Questions

I have added Appsumo codes 10days ago. Only used the platform twice only and now it tells me "you've reached your plan limit". My plan still shows "Free"

Do you have tutorials on how to use the system and create new roleplays? If, so can you provide links for them here.

Hi.👋 Will Personeo AI allow me to review my conversations?

It is critically important to me that I can replay the audio and mentally review myself as well as receive feedback from the AI.

Also is there a way I can download the audio of select conversations?

I would like to be able to use them as examples to show my team what not to do as well as what works.

Thanks.

I purchased two codes and attempted to redeem them according to the instructions, starting with the first one. I completed the Google form and am awaiting activation within 2 to 3 working days, as promised by the instructions.
However, it has been well over a week now, and my profile is still showing my current plan as "free".
Currently, I am unable to fully utilise the app, let alone redeem the second code.

I would appreciate it if someone could look into this.

I know that the AI will likely adapt to the language I am speaking, but can I customize the interface? So that for example a user speaking German or Chinese will feel at home in the program?