PhoneWagon International Reviews

3.4

3.43 stars
3.43 stars
111

Taco ratings

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2
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Member since: Jul 2012Deals bought: 998
1 stars
1 stars
Posted: Jun 9, 2021

A disgrace

Shame on Phonewagon's founders (they did everything wrong since day 2 at Appsumo), retracting deal asap, not following up even with day 1 "international" buyers, and finally selling out and dumping all their clients (no longer their responsibility).
Shame on CallRail for acquiring a competitor and not honoring current clients, I don't need their glorified trial and then pay for standard pricing. No.

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Member since: Aug 2020Deals bought: 114
5 stars
5 stars
Posted: May 6, 2021

THIS WAS GREAT WHAT NOW?

This software and the plans we purchased were great. It was the best thing I have purchased from AppSumo IMO. Now they have been purchased by call rail. No details to what will happen, but I know there were a lot of us who purchased this and unless they work out a deal to include us and grandfather us in, we will likely now be paying outrageous monthly rates. I dont feel good about it, I guess we just have to wait and see what happens.

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Member since: Apr 2016Deals bought: 126
5 stars
5 stars
Posted: Sep 16, 2020

Saves me money every month

This was a great offer. Call tracking, phone numbers included and minutes. You can't get anything this good from anywhere else. As soon as I saw this deal I jumped on it and I'm glad I did.

This is an enterprise grade call tracking system that works great. I also bought the white label option which makes this even more powerful.

I do wish they'd add something for hours of operation. So if I close at 5PM, it will just go straight to voicemail instead of ringing the phone line.

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Member since: Jul 2011Deals bought: 80
3 stars
3 stars
Posted: Aug 27, 2020

Product is good, support is absent

The product does seem good and works, that's 3 tacos. The missing 2 tacos are for non-existent support. When I originally bought this deal, I messaged them several times using Intercom widget. That's 10 weeks now, and none of them received a reply.

I messaged them one week ago with a question, no reply.

I'm trying my luck again today with a question. Fingers crossed.

I don't know if this is limited to AppSumo users or general lack of support for all users. Either way, it's not a good business practice.

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Member since: Jul 2020Deals bought: 394
1 stars
1 stars
Posted: Aug 23, 2020

Is this good or bad?

So I sign up for the app and get an email to schedule my onboarding and the link is broken? Still haven't gotten a response to my email since 8/8/20 in regards to the onboarding process. This is obviously bad customer service among other things. I generally don't touch tools without getting the onboarding and knowing what I'm touching to not feel lost but I guess that's what I'll have to do to find the value I signed up for in this tool.

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