j0ej0e
j0e
May 11, 2026

Q: No support at all

I try to contact the support since weeks. No respond.

The reason is that their GPT Image 2.0 cannot create a transparent background. And it takes about 5 minutes to create an image.

It seams that they use a very cheap model in the background instead of the expensive GPT Image 2.0.

How can I get support Physical+?

Founder Team
Andrey.Phygital+

Andrey.Phygital+

May 12, 2026

A: Please let me know what specific task you're trying to accomplish with a transparent background in GPT Image 2. If this model doesn't currently support what you need, we can suggest an alternative approach to achieve the desired result.

We are already preparing a fix to speed things up — the slow generation time is not because we're using a cheaper model, but due to high load on the official GPT Image 2.0 API (the model is very popular, and many users are generating at the same time). We are using the official API — no substitution is happening. Once the load decreases or we optimize the queue, speed will return to normal.

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First, you could start answering the support tickets! Why are you not answering them?

The model DOES support transparent backgrounds!
And the model is much faster on other tools and the OpenAI API.