labaudeQ: Hi, I have my own suppliers and want to keep them knowing that they are not listed on your website and they manufacture high quality products.
Is it compatible with your system?
Also, do you charge any storage fee if I use my suppliers?
If my supplier send my product without packaging, is it possible to have your team taking the product and put them in a box or pouch?
I tried to contact support on your website but didn't manage to have a live chat.
Thanks for your answer
Diego_Pietra
Jul 18, 2024A: Hey Labaude,
Yes! You can invite your suppliers to our network using the "Connect My Supplier" button. All transactions with that supplier on Pietra will be free. You will benefit from our insurance, US based customer support, and receive the equivalent of 1% cashback on your orders.
We charge storage fees for housing inventory regardless of who the product supplier is.
Yes, we offer kitting services for a fee that varies depending on complexity. Basic custom packaging is excluded from the kitting charge.
I'm sorry you were not able to get support via the live chat. Please email [email protected] and our team will get back to you promptly.
Best,
Diego Salinas
Growth Operations @ Pietra