Q: Is your customer service worse than your product?
After purchasing several licenses, I realized that your product wasn't working properly: each campaign sends several emails to the same recipient, which is a critical error. I took the time to report the problem to you, and even had a meeting with one of your techs. But since then, the problem persists and you haven't replied to any of my follow-up emails for 2 weeks.
Why is your behavior so unprofessional?
PigeonMail
Apr 2, 2025A: Hi,
May I know your email address with which you have posted the compalin?
sandra00Ouch, seeing this is not a good sign.
LiveITPLUS
Verified purchaser
I reported the same issue on March 14th. On March 18th, they replied: "There had been some issue. It has been solved now. It should be fixed now."
fenouillet.2p2rVerified purchaser
J'ai le mĂȘme problĂšme, email envoyĂ© en triple exemplaire et le tracking de l'ouverture des mails ne fonctionne pas. J'ai Ă©crit mais toujours sans rĂ©ponse.