I purchased this product through AppSumo specifically because it was advertised as a lifetime deal. Now the service has been shut down, and the product I paid for is no longer available.

This is extremely frustrating and unacceptable. I relied on this software to create my explainer videos, and now that entire part of my workflow has been taken away. When customers pay for “lifetime” access, they should not simply be left with nothing when the company shuts down.

I want to know what AppSumo intends to do for customers who paid for this lifetime deal. Where is my refund, credit, or replacement product? AppSumo should provide a reasonable alternative for customers who supported this company based on the promises made through your platform.
The company’s decision to shut down may have been outside AppSumo’s control, but customers should not be the ones forced to absorb the entire loss. I paid in good faith, and I expect AppSumo to stand behind the deal that was sold on its marketplace.
I am requesting either:
A full or reasonable refund;
AppSumo credit equal to what I paid; or
Access to a comparable replacement product that allows me to continue creating AI-powered explainer videos.
Please do not respond with a generic explanation that the company is no longer operating. I already understand that. I am asking what AppSumo is going to do to make this right for customers who purchased a “lifetime” product that no longer exists.
I expect a clear and fair resolution.