Customer service has taken a drop. In the beginning their support was ok. I purchased this last February. I would get a response within 2-3 days. Recently I asked for help and sent two questions. I mentioned it was urgent for a project and I would appreciate a quick response. I received a response 2 weeks later and 5 days. Both times I had to send follow ups because I wasn't receiving a response. The ai images generated were being cut off. So my credits were being used for the image to be no good. Their response: "The AI generation tool is still in beta phase and may encounter issues such as cropping of the edges". No reimbursement of the credits that were used. I also find the amount of ai images you can generate limited per month. Another let down was that they don't have glyphs. If you're a designer and use fonts for logos etc.. well you can't use Pixelied. If you have purchased a font and want to upload it, you can. But you can't see or use the glyphs for it, which personally for me defies the whole purpose of getting a premium font if I can't use it properly. I bought Pixellied because I wanted to be my one all editor. Unfortunately, this hasn't been the case and I have had to resort to bits and bobs of other software to use in combination. The only thing I use it for which are good points is save as transparent image, and sometimes I'll use the symbols. For illustrations it would be nice to have a search bar so we could quickly search for the illustrations we want, instead of using the category toggle to go through each category. It would also be useful to have a background remover, magic eraser, and magic expand tool. Overall, it's an okay tool, but I really hope they are innovating and adding new features and not just a company that takes your money and says here you go that's it. As a customer, when I purchase something I am expecting adequate customer service and a company improving it's quality and services and customer service with time. I look forward to see what they propose and how they do this.