Plai Reviews

3.6

3.67 stars
3.67 stars
48

Taco ratings

26
3
5
5
9
Showing 1 - 5 of 48 reviews
menaelmahi

Verified purchaser

Deals bought: 3Member since: Jan 2022
1 stars
1 stars
Nov 1, 2025

They kicked us out!

They offered it as a LIFETIME deal when they were unknown and need support to progress. And now we have no access to our lifetime account. All we can see is the pricing page. We should think twice before making a decision of wasting money in "lifetime" deal!

Founder Team
Logan_Plai

Logan_Plai

Nov 1, 2025

We still support you. If you're having trouble logging in - please reach out to support. And please update review. thank you

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eBwebs

Verified purchaser

Deals bought: 63Member since: May 2020
1 stars
1 stars
Aug 7, 2025

The tool doesn't work for AppSumo users.

The tool doesn't work for AppSumo users.

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FranceSumo

Verified purchaser

Deals bought: 12Member since: Jul 2020
2 stars
2 stars
Sep 1, 2024

Errors and Poor Usability: Why This Software Fails to Deliver

The software is simplistic, in the worst sense of the word. It becomes practically useless if you have more specific needs. I've run numerous tests, but everything seems very confusing and far from intuitive. The metrics do not provide accurate data, which could lead to capital loss. The software encounters backend errors, and customer support is somewhat lacking.

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vitobrusca

Verified purchaser

Deals bought: 48Member since: Nov 2021
2 stars
2 stars
May 29, 2023

DISAPPOINTED

I waited a while before writing this review. This is reality
The software is intuitive and simple but also simplistic!
When you create a campaign for conversions, one for INTERACTIONS actually comes out. Quite different thing and those who have already done fb ads from the facebook business manager KNOW.
Having a performant CTR is useless and nothing if it is applied to an interaction campaign, rather than a conversion campaign.

They can't fool customers that the campaign works because there are so many interactions. the FIRST THING we teach is that with likes you don't pay your bills what matters is the CONVERSION and I tried it on a funnel that already CONVERTS and that is the most ATTRACTIVE funnel there is right now in Italy , due to the super famous characters in Italy who attract leads with ease.

I did a test with two campaigns with the same creative one set by me (by my business manager) and one set by Plai

My CONVERTS leads who sign up on the site's optin
The one on Plai NO (very few) and therefore the lead cost SALE a lot

It is clear that it is because the type of public to which fb shows that type of campaign IS NOT the one who loves to do that type of action (subscribe or buy) but INTERACTIONS (therefore scrolling and fucking clicking)

I don't see campaigns for likes (maybe I didn't find it)

A Google campaign hasn't started yet after so many days

It doesn't seem to me that google campaigns can be used to end up in the advertising banners of other sites, but only in the google search engine (but maybe I haven't found/understood this too)

THE REAL BIG THING IS that assistance is lacking.
They reply after a couple of days and they take as many to give you an answer that IS NEVER RESOLUTIVE, this means that with an active campaign in which you put money in every day (a few or a lot doesn't count) losing a week/10 days to solving a problem can be frustrating!
Right now it already is for me, since I'm doing some tests, but it becomes BAD if you're working for your customers who want IMMEDIATE ANSWERS.

Too bad, I believed it A LOT and invested in it by taking the biggest package but at the moment IT'S NOT WORTH IT! I hope they manage to develop it focusing ONLY on the important features, I.E. ADS, rather than landing pages or other functions that are useless if the ads don't work as they should, and MOSTLY that someone GIVE ME THE RIGHT ANSWERS AND THE RIGHT AVAILABILITY, otherwise I will request a FULL refund within 30 days

I give two tacos for the idea, the intuitive graphical interface, but the substance is still missing

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ICantle

Verified purchaser

Deals bought: 177Member since: Jul 2016
1 stars
1 stars
May 25, 2023

A bust, but hoping they improve in the future

I purchased a multi-tier deal in March. I setup campaigns on multiple platforms with great anticipation (I've used many tools to optimize Google Ads and loved the idea of consolidating multiple ad platforms under one tool). Things were all good for about a week or two; data was flowing in, and I was eager to see what magical AI optimizations would happen for my campaigns. Then they all disappeared, no data, no campaigns, nothing. (this was before the big disconnect Plai is now dealing with Google Ads). I never experienced anything positive with the tool.

I've tried multiple times to reach out to support but do not get clear solutions or resolution. At the most I'm told they'll look into it or that it's a Google issue. It's been over a month now with no resolution...this software has been the biggest bust I've experienced through Appsumo. I sincerely hope they resolve their issues, as I think the idea behind their software is great, but between the actual software not working and the lack of real help from support, I'm moving on to better solutions.

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