Plai Reviews

The software is simplistic, in the worst sense of the word. It becomes practically useless if you have more specific needs. I've run numerous tests, but everything seems very confusing and far from intuitive. The metrics do not provide accurate data, which could lead to capital loss. The software encounters backend errors, and customer support is somewhat lacking.

I waited a while before writing this review. This is reality
The software is intuitive and simple but also simplistic!
When you create a campaign for conversions, one for INTERACTIONS actually comes out. Quite different thing and those who have already done fb ads from the facebook business manager KNOW.
Having a performant CTR is useless and nothing if it is applied to an interaction campaign, rather than a conversion campaign.

They can't fool customers that the campaign works because there are so many interactions. the FIRST THING we teach is that with likes you don't pay your bills what matters is the CONVERSION and I tried it on a funnel that already CONVERTS and that is the most ATTRACTIVE funnel there is right now in Italy , due to the super famous characters in Italy who attract leads with ease.

I did a test with two campaigns with the same creative one set by me (by my business manager) and one set by Plai

My CONVERTS leads who sign up on the site's optin
The one on Plai NO (very few) and therefore the lead cost SALE a lot

It is clear that it is because the type of public to which fb shows that type of campaign IS NOT the one who loves to do that type of action (subscribe or buy) but INTERACTIONS (therefore scrolling and fucking clicking)

I don't see campaigns for likes (maybe I didn't find it)

A Google campaign hasn't started yet after so many days

It doesn't seem to me that google campaigns can be used to end up in the advertising banners of other sites, but only in the google search engine (but maybe I haven't found/understood this too)

THE REAL BIG THING IS that assistance is lacking.
They reply after a couple of days and they take as many to give you an answer that IS NEVER RESOLUTIVE, this means that with an active campaign in which you put money in every day (a few or a lot doesn't count) losing a week/10 days to solving a problem can be frustrating!
Right now it already is for me, since I'm doing some tests, but it becomes BAD if you're working for your customers who want IMMEDIATE ANSWERS.

Too bad, I believed it A LOT and invested in it by taking the biggest package but at the moment IT'S NOT WORTH IT! I hope they manage to develop it focusing ONLY on the important features, I.E. ADS, rather than landing pages or other functions that are useless if the ads don't work as they should, and MOSTLY that someone GIVE ME THE RIGHT ANSWERS AND THE RIGHT AVAILABILITY, otherwise I will request a FULL refund within 30 days

I give two tacos for the idea, the intuitive graphical interface, but the substance is still missing

I purchased a multi-tier deal in March. I setup campaigns on multiple platforms with great anticipation (I've used many tools to optimize Google Ads and loved the idea of consolidating multiple ad platforms under one tool). Things were all good for about a week or two; data was flowing in, and I was eager to see what magical AI optimizations would happen for my campaigns. Then they all disappeared, no data, no campaigns, nothing. (this was before the big disconnect Plai is now dealing with Google Ads). I never experienced anything positive with the tool.

I've tried multiple times to reach out to support but do not get clear solutions or resolution. At the most I'm told they'll look into it or that it's a Google issue. It's been over a month now with no resolution...this software has been the biggest bust I've experienced through Appsumo. I sincerely hope they resolve their issues, as I think the idea behind their software is great, but between the actual software not working and the lack of real help from support, I'm moving on to better solutions.

I hope this message finds you well. As a regular user of the Plai service, I've encountered several issues that have significantly affected my experience. I wanted to bring these to your attention in the hopes of seeing improvements.

The primary issue revolves around the functionality of the service. Certain features and integrations, especially with Google, do not seem to work as advertised. This inconsistency between the declared functionality and actual operation creates confusion and inhibits the effectiveness of the service.

In particular, the integration with Google is proving problematic. The seamless connection between Plai and Google's services, as described in the service guide, doesn't seem to function correctly. This has restricted me from utilizing the full potential of both platforms and has complicated the advertising process, which the service intends to simplify.

Another prominent issue is the language selection feature, which is currently non-operational. This limits the usability of the service for non-English speakers, and it restricts the global reach and inclusivity of the service.

The aforementioned issues have diminished the overall utility and appeal of the Plai service. I would highly appreciate it if your team could address these concerns. Providing a more reliable, fully integrated, accessible service would greatly enhance the user experience and boost customer satisfaction.

Thank you for your time and consideration. I look forward to your response and seeing improvements in the service.

I encountered some difficulties when it came to achieving the desired results from my Facebook ads. The initial performance fell short of my expectations, leading to a sense of frustration. Fortunately, Plai's customer support team proved to be invaluable during this time. They promptly responded to my concerns and provided personalized assistance to troubleshoot the issues.

The Plai team demonstrated an impressive level of expertise and a genuine desire to help me overcome the obstacles I faced. They patiently listened to my concerns, analyzed my ad campaigns, and offered insightful recommendations to optimize their performance. Their willingness to go the extra mile and work collaboratively with me throughout the troubleshooting process was commendable.

Thanks to Plai's dedicated efforts, the performance of my Facebook ads gradually improved over time. I noticed an increase in engagement, click-through rates, and conversions. The valuable insights they provided, coupled with their continuous support, played a pivotal role in resolving the initial setbacks and achieving more favorable results.