I hope this message finds you well. As a regular user of the Plai service, I've encountered several issues that have significantly affected my experience. I wanted to bring these to your attention in the hopes of seeing improvements.

The primary issue revolves around the functionality of the service. Certain features and integrations, especially with Google, do not seem to work as advertised. This inconsistency between the declared functionality and actual operation creates confusion and inhibits the effectiveness of the service.

In particular, the integration with Google is proving problematic. The seamless connection between Plai and Google's services, as described in the service guide, doesn't seem to function correctly. This has restricted me from utilizing the full potential of both platforms and has complicated the advertising process, which the service intends to simplify.

Another prominent issue is the language selection feature, which is currently non-operational. This limits the usability of the service for non-English speakers, and it restricts the global reach and inclusivity of the service.

The aforementioned issues have diminished the overall utility and appeal of the Plai service. I would highly appreciate it if your team could address these concerns. Providing a more reliable, fully integrated, accessible service would greatly enhance the user experience and boost customer satisfaction.

Thank you for your time and consideration. I look forward to your response and seeing improvements in the service.