4.9
Taco ratings
Plerdy - Plus Exclusive has received high praise for its outstanding UI/UX, powerful features, and responsive support. While there have been some minor issues with the onboarding process and SEO accuracy, the overall positive feedback outweighs these occasional grumbles. For those looking to boost conversions and enhance SEO, Plerdy - Plus Exclusive is a solid choice, especially considering the 60-day money-back guarantee.
AI-powered summary of customer reviews
Verified purchaser
Pretty UI, but has issues
I've used a number of similar tools, including TruConversion (also via AppSumo). This one looks good and does some of the features decently, but the UI also has plenty of bugs. For example, certain pages I load on my phone just loop over and over again in Chrome. Bug is still there a month later.
Certain modals on desktop disappear just as I click into the textbox. In-app pop-ups advertise their Chrome extension... even when I had it installed.
Worst of all, however, was support. Part of their onboarding service offers a call with a CSM. Nice, I thought. I booked a time two weeks out to meet with Victoria. She no-showed the meeting. I emailed and got no response. Then Andrew sent a broadcast email about Plerdy's SERP Checker feature. Again, it contained a link that said "P.P.S. Looking to boost your conversions? Reach out to Victoria!". Emailed Andrew too, and weeks later, never heard back.
For now, this is another tool with high ratings and looks good... that I'm putting it on the shelf hoping the team buttons up its functionality.
AndrewC_Plerdy
Mar 13, 2025Hey Nick,
Uhh, that really didn’t go as it should have! 😬 I just checked, and somehow your email ended up in a different folder, which is super rare for us. I’m really sorry you had to deal with that! I also spoke with Victoria, and she was just as surprised because she always attends scheduled calls and helps customers.
I totally get why you're frustrated, so let me clarify a few things:
1️⃣ Mobile Issues – We haven’t put a strong focus on mobile optimization since 99% of our users analyze behavior on desktops/laptops. That being said, we’re working on updates to improve the experience on mobile soon.
2️⃣ Disappearing Pop-ups – I’m not exactly sure what you meant here, and I don’t see any support tickets from you. If you could share more details, we’d be happy to help troubleshoot the issue.
3️⃣ Chrome Extension Pop-up – Unfortunately, our pop-ups don’t have direct integration with Chrome to detect whether the extension is installed. That’s actually a great idea! But for now, you can just close the pop-up, and it won’t appear again.
I’m always happy to help, just like with any other customer. This was truly a misunderstanding on our end, and I really appreciate your patience. The best way to reach us is through support in your Plerdy account—we never miss those requests. Unfortunately, Google sometimes messes with email sorting.
Thanks for your feedback! Bummed that it's only 2 tacos, I personally love when there are 5—they’re tastier! 🌮😄
Looking forward to helping you out! 🚀
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Verified purchaser
Recommended
Best alternative to Hotjar! Great deal!
AndrewC_Plerdy
Sep 30, 2024Thank you very much!
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Verified purchaser
You need thos
_You need this. Im not sure what your doing but if your not using this to watch your website you are missing out.
AndrewC_Plerdy
Sep 25, 2024Thanks!
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Verified purchaser
Plerdy: The Ultimate All-in-One Tool for Every E-commerce Owners
Plerdy truly lives up to its claim of being the ultimate all-in-one tool for e-commerce owners. With a range of powerful features including heatmaps, session replay, and pop-up software, it offers invaluable insights to businesses of all sizes, from small enterprises to large corporations.
One of the most remarkable aspects of Plerdy is its ability to increase visitor engagement, Plerdy is a game-changer in the industry
Ratings:
Heatmap: ⭐⭐⭐⭐
Session replay: ⭐⭐⭐⭐
Popup software: ⭐⭐⭐⭐⭐
Feedback tool: ⭐⭐⭐⭐⭐
Highly recommended to everyone💯
💡 Requesting features
1.We need users onboarding for website
2. Live chat for customers & leave message
3. Custom Domain like powered by example.com
4. Abandoned cart reminder for users/ owners
5. Sticky feedback like hotjar
AndrewC_Plerdy
Sep 25, 2024Thank you very much, we really appreciate it.
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Verified purchaser
I want the following service!
I am satisfied with most of the services. I am very fortunate to be able to purchase good services through Appsumo.
However, the video session quantity is too small for the price. I have already purchased 11 codes, but the video session quantity ran out in just one week.
I would appreciate it if you could increase the quantity of video sessions.
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