ozzy5150Q: Mapping
A few queries:
1) The plan subtext says that Tier 3 is mapped to Growth , but it certainly doesn't look like it from a features perspective. Please clarify.
2) Can I assume that you can vary the onboarding tasks that show up depending on the webpage/URL the client is on?
3) does the system rely on IP tracking to detect repeat visitors for streaks , customised content etc..
4) I see on your website there is a personalised welcome. Is there a way PLG OS can detect a logged in user's name on a website for example?
5) is the MTU number of any relevance to people who intend using just the no-code modules like Help Hub and Feedback?
Thanks!
Shubham_Questera
Jul 21, 2025A: Hey, thanks a lot for the questions — let me walk through everything below:
Tier 3 vs Growth Plan
Would love to understand more when you say it doesn’t look like Growth — is there a specific feature or component you're expecting that’s missing? The Tier 3 plan on AppSumo roughly maps to our Growth tier in terms of limits, but we’ve bundled things differently to make the lifetime deal more valuable. Happy to dig into it and help.
Customizing Onboarding Tasks by Page/URL
Yes, you can segment and vary what users see based on things like URL, user type, or other properties. If there’s a specific way you want to implement it, happy to help you configure that. It’s super flexible.
Streaks & Personalization – How Does Tracking Work?
We rely mainly on logged-in users for accuracy. IP tracking can technically work for anonymous repeat visitors, but to unlock personalized streaks, targeting, and content — we prefer users to be logged in so we can tie actions to their actual profile (email, ID, etc.).
Can PLG OS Personalize UI Like a “Hi Alex” Message?
Yep, we can store user info and personalize based on it — including names, plans, preferences, etc. You'll notice even our own UI changes depending on which components or use cases you’re focused on (onboarding vs feedback, etc.). Same logic applies to your setup.
MTUs for No-Code Tools like Help Hub / Feedback
Let’s say a single user submits 3 feedback forms and chats 20 times in the Help Hub in a given month — that’s still counted as 1 Monthly Tracked User. We don’t meter based on number of chats or form fills. And if that same person doesn’t interact next month, they’re not counted again. So unless you have super high volume, you likely won’t run into MTU limits just from using the no-code tools but would love to chat more and see if we can adjust limits if you need :)
Let me know if anything’s unclear or if you'd like help mapping this to your use case!