plug&paid Reviews

A highly customizable cart with digital product distribution... Check
Subscription management... Check
Brand it however you like it, from colors of the cart, to the emails you send your buyers (needs SMTP)... Check
Powerful integrations (stripe, paypal, bitpay, instamojo, twilio, aws, wishlist, facebook pixel, webhook, fedex, ups, dhl, chatbot, livechat, zendesk, customerly, getgist, quriobot, liveagent)... and many more to come... Check
Topnotch customer support who cares about your needs... BIG CHECK.

Highly recommend PlugNPaid. Emy and his team are amazing. I'd stack 20 tacos if it can fit on a sumoling plate. They have come so far and I truly believe they will crush other cart platforms =)

I didn't have high expectations when I purchased it, and I'm still disappointed.

Payments are handled 100% inside the platform, no easy way to integrate it outside - no zapier / integromat automation, no interface is exposed outside, there is no way to trigger automations upon successful purchase.

The platform sends automatic emails both to me and the purchasing customer which I have no use for and only compromise my customer's user experience. There's no way to turn them off.

Same regarding an Invoice. I have my own invoice, and I don't need Plug&Paid getting in the middle of this.

I reached out to support and got vague promises for a better future. No suggested solutions or workaround.

Last time the software was updated was Aug 7, and most of it are useless features. As long as the major hurdles aren't resolved "Emails restyling" isn't much of a use to anyone.

I honestly regret I purchased it, and I wish I had any way to get my money back.

It casts a shadow on AppSumo's reputation as well, for hosting and promoting misleading products.

If I could give it 0 "tacos", I would have.

Don't buy.

3 stars. Just 'cos I'm not evil.

Good: It's the only thing I know that can do some of these things. Okay platform as a checkout cart. (Although I thought it was a full on e-commerce platform). No extra fees.
Bad: Minus 2 stars for... unsatisfactory support. UI/UX doesn't bring joy. Knowledgebase outdated. YouTube videos at least 7 months old. Lots of missing features. Doesn't have Arabic. They said RTL languages are a different issue, but they're working on it.

//
I e-mailed them after being frustrated trying to do some things. This was the reply I got:

"
Hello Lorgen,

I have checked your plugs and they are working as expected. Custom Plugs do not have snippets they are used on your own elements.

Regarding images, pnp is not a storefront solution, we offer a checkout cart. I hope this clarifies things. Have a nice weekend.
"
Would have been great if it said something like:

"What you could do is THIS AND THAT OR THIS...
Here's a link to the helpdesk regarding this.
//
For multiple images, sorry that our platform does not have that capability as we are not a storefront solution, but simply a checkout cart. However, we constantly wish to improve our services and we will consider this feature in future updates."

This was today.
Reply speed today was okay (around 5 hours; not over a day), but it's tantamount to:
"You did that. So it did that.
This is what it can do. Don't expect it to do something else.
Bye. :')"

//
Prior to that was the trouble of stacking them.
It went like this:
Me: "I stacked 3 codes but I didn't get 4 accounts."
Plug&Paid: [verbatim] "Stacking upgrades happen via helpdesk. Can you let us know what plan do you want to get ? "
Me: "10 codes, for the agency star please. Where is the helpdesk?"
P: [verbatim] "This is helpdesk, send me your codes and we will apply it."
Me: "Here are the 7 remaining codes"
P: [verbatim] "You have sent me 7 codes instead of 10. Cheers!"
Me: [verbatim] "Aha, I thought I didn't need to include the first three
since I've already activated them. Please see below all 10 codes..."
P: [verbatim; 5 days later] "It is done. Thank you for the support."

8 e-mails.
//
And the only person who answers me was some guy or girl named "Helpdesk plug&paid Support Team".*

Why doesn't he/she have a normal human name? :') :')

(*Yeah, yeah I know, it's some person or team. Still nameless though :'p)

I've decided to bet on you based on what you've shown thus far (really impressed with your responsiveness to our community & openness to suggestions for improvement) and your roadmap... & will share with others if you prove us (Sumo-lings willing to bet on you) right. Stacked 10.

I remember once wanting to launch shopping carts on multiple e-commerce sites but have a way to manage them all under one interface. This provides JUST THAT! Amazing software. A+++++