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Member since: Dec 2017Deals bought: 517
3 stars
3 stars
Posted: Jun 7, 2019

Great support... during promotions only.

3 stars. Just 'cos I'm not evil.

Good: It's the only thing I know that can do some of these things. Okay platform as a checkout cart. (Although I thought it was a full on e-commerce platform). No extra fees.
Bad: Minus 2 stars for... unsatisfactory support. UI/UX doesn't bring joy. Knowledgebase outdated. YouTube videos at least 7 months old. Lots of missing features. Doesn't have Arabic. They said RTL languages are a different issue, but they're working on it.

//
I e-mailed them after being frustrated trying to do some things. This was the reply I got:

"
Hello Lorgen,

I have checked your plugs and they are working as expected. Custom Plugs do not have snippets they are used on your own elements.

Regarding images, pnp is not a storefront solution, we offer a checkout cart. I hope this clarifies things. Have a nice weekend.
"
Would have been great if it said something like:

"What you could do is THIS AND THAT OR THIS...
Here's a link to the helpdesk regarding this.
//
For multiple images, sorry that our platform does not have that capability as we are not a storefront solution, but simply a checkout cart. However, we constantly wish to improve our services and we will consider this feature in future updates."

This was today.
Reply speed today was okay (around 5 hours; not over a day), but it's tantamount to:
"You did that. So it did that.
This is what it can do. Don't expect it to do something else.
Bye. :')"

//
Prior to that was the trouble of stacking them.
It went like this:
Me: "I stacked 3 codes but I didn't get 4 accounts."
Plug&Paid: [verbatim] "Stacking upgrades happen via helpdesk. Can you let us know what plan do you want to get ? "
Me: "10 codes, for the agency star please. Where is the helpdesk?"
P: [verbatim] "This is helpdesk, send me your codes and we will apply it."
Me: "Here are the 7 remaining codes"
P: [verbatim] "You have sent me 7 codes instead of 10. Cheers!"
Me: [verbatim] "Aha, I thought I didn't need to include the first three
since I've already activated them. Please see below all 10 codes..."
P: [verbatim; 5 days later] "It is done. Thank you for the support."

8 e-mails.
//
And the only person who answers me was some guy or girl named "Helpdesk plug&paid Support Team".*

Why doesn't he/she have a normal human name? :') :')

(*Yeah, yeah I know, it's some person or team. Still nameless though :'p)

Founder Team
george_plugnpaid

george_plugnpaid

May 9, 2024

Hi Shadouness,

Please check out our latest release version 5.0. I believe you will be pleasantly surprised to see the new UI and features we have implemented. Thank you for you feedback and you can rest assured that the core team members are answering your Helpdesk inquiries. We will check to put real names behind the Helpdesk staff.

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