I spent a long time debating this purchase and ended up buying 3 tiers, based on the upload hours per month. I knew I wasn't going to be using all of them for a while, but I wanted to have plenty of buffer down the road.

I planned to have one ongoing feed for a private membership, but I would only be recording 30 minutes to an hour per month tops. I wanted to have the extra minutes per month to upload some of my workshops and short courses. So, it would be audios of approximately 30-min to 1.5 hr. I thought I was purchasing enough hours, that I could feel comfortable adding multiple workshops throughout the "lifetime" deal.

Recently, I went to add a new stream/podcast (another workshop) and there was a pop up about there being a 5 podcast limit. I print every sales page from all my AppSumo purchases, just so I have the terms and features handy. I went through the original sales info and there was no mention of a limit on how many separate feeds we could have; only on how many minutes/hours per month could be uploaded. I went to my purchase history in AppSumo and clicked over here. Again, no mention of this, even though the offer hasn't been live in sometime. (I just wanted to double-check if maybe the last time it was offered the deal changed.)

Anyways, I had a great experience using them up until that moment. At one point, they had an issue that removed everyone's podcasts and, at that point, I liked the product enough that I didn't hold that whole tech wobble against them. I really assumed, there wouldn't be a problem making this right since I'd never come close to exceeding my monthly limits and this wasn't a restriction at the time I purchased.

I was so wrong. First, I was told how this limit was imposed to keep people from abusing the number of podcasts. (By the way, it's worth mentioning I've never come close to the monthly limits. Most months I don't even touch the 15 hours I purchased. This was mainly for my peace of mind to insure there never was an issue down the road.) I pointed out that I primarily wanted this for courses/workshop recordings, which would mean more more individual streams but lower recording durations.

This means, regardless of the monthly upload limits, I won't really be able to use my account, since I've hit the stream limit with content that more or less doesn't change (pre-recorded single workshops). I never needed all those extra hours I purchased via additional tiers. I could have easily made due on a single tier, but I trusted that "upload hours per month" meant I could use all of those hours, as the stream limitation was not conveyed.

It was made quite clear they didn't care if this felt like a bait and switch. They acknowledged this wasn't part of what was conveyed in the deal, but it was what they were standing by. The customer service person was also incredibly passive aggressive in their responses. As a former virtual call center customer service manager, I'm never rude to people I speak to online; yet, when I explained that I was incredibly disappointed they had left out something that deeply impacts the terms of an LTD, I was told not to worry, they'd be sure to pass my sentiments on AppSumo.

Between the careless bait and switch, the lack of integrity in standing by what was initially offered & the poor customer service, I wouldn't touch this one if they're ever back on AppSumo.