I already have a full stack of BHuman, but I've found it hard to use, even though it SHOULD eventually sync with LinkedIn, which is huge. So why get potion?

I've known for AGES (you know 15+ years in internet time) that the more personalized an email is, the better, and one of the best ways to land a client is a personal video shot with something like Loom (another service I've used since it was in Beta, I was their #1 user early on, making over 3000+ videos in my first year when they were OpenTest) that shows the person THEMSELVES - a video shot over their website or LinkedIn profile is huge.

And potion does THAT, and does it well.

The biggest issues that I've had is getting it to synch correctly with the CSVs that I upload (actually, they oddly ONLY take .xlsx docs, NOT CSV which is the industry standard for spreadsheet uploads!), which has made using it a bit clunky, but this may be *ME* not fully understanding the platform.

(EG, to put it into an email platform, you use this code snippit like this:

<a href="https://app.sendpotion.com/6660ecb0a6xxxxe847fdacf/{{email}}"><img alt="" src="https://app.sendpotion.com/media/gif/6660ecb0a6xxxx847fdacf/{{email}}.gif" width="480" height="auto" /></a>

And I think that works regardless of whether potion is in the initial .csv/.xlsx document or not, making it a non-issue - the links are specific to potion, and tokened with the {email} - so having these added to the spreadsheet is kind of a non-issue, as I've come to understand it.)

However, I've had to figure this out on my own in the last few days, and burned about 200 credits in the process (but 3k/month is a good, generous limit).

Faster support would be helpful - I've submitted support tickets but received no response, and also no confirmation that support even got my ticket) - so an in-house chat messenger would be ideal (kinda standard these days) - but again, it does what it says on the box, and I think I'll use this a LOT moving forward.