They cut off my account and will not reactivate it
I bought this deal at License Tier 2 and 2 days later could no longer login, nor reset my password. I have been trying for 10 months to get them to fix it, with precise details of the issue, my email, Appsumo account, receipt, activation key.
Every reply is the same: "Please describe your issue"... Hence, I am not recommending this product or company.
Gloria_Presenti.ai
May 25, 2026Hi there! First, I am truly sorry for what you've experienced over the past 10 months. That should never have happened, and I completely understand your frustration.
We want to fix this for you — but we need your help to locate your account.
Could you please give us one more chance? Reply here or email us at [email protected] with:
- Your Presenti account email
- Your AppSumo order email (if different)
- Your license tier (Tier 2)
- Any user ID or activation key you have
I will personally make sure our development team investigates and restores your access.
Thank you for holding us accountable. We hope to earn back your trust.