thomas375thomas375
thomas375PLUS
Sep 22, 2025

Q: add a new user

hello, I would like to invite a new user in Produktky, I got this message "can't invite existing user yet" even if I removed it before, I can see that I have 11 license users, only 3 are taken. thanks

Founder Team
Olli_Produktly

Olli_Produktly

Oct 2, 2025

A: Hi,

Sorry for the slow reply.

Just commenting here too in case others have this same issue:

The error means that the user already has an account on Produktly, and currently you can only belong to one company at a time. We will work on fixing this limitation in the future.

You can invite them using another email, or using the "+" feature to make the email unique e.g. example+2@example.com. Or you can reach out to support and let us know the email of the user, we can delete their account, and then you can invite them again after that.

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Verified purchaser

hello, could you please be so kind and give me an answer, thanks

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