thomas375Q: add a new user
hello, I would like to invite a new user in Produktky, I got this message "can't invite existing user yet" even if I removed it before, I can see that I have 11 license users, only 3 are taken. thanks
Olli_Produktly
Oct 2, 2025A: Hi,
Sorry for the slow reply.
Just commenting here too in case others have this same issue:
The error means that the user already has an account on Produktly, and currently you can only belong to one company at a time. We will work on fixing this limitation in the future.
You can invite them using another email, or using the "+" feature to make the email unique e.g. example+2@example.com. Or you can reach out to support and let us know the email of the user, we can delete their account, and then you can invite them again after that.