stewart.slocumQ: How long does support usually take?
I reported an issue Sept. 18. It is now Nov. 19. That's 62 days without help, even though I've followed up dozens of times. Is this what I can expect from OneTake going forward?
Apologies for this Stewart, I have escalated to the dev team so we can check exactly what is going on. Kindly share your email address.
Where would you like me to send you my email address? Not here!
Whoa! That is crazy that even with your follow up, they have not helped you in 62 days
I know. I've sent emails to: [email protected] & used their chat feature dozens of times. Not sure how to get help despite trying for 62 days!
The founder reached out personally yesterday. That's a good sign.
Stewart, please get in touch with us through [email protected] or through the website https://app.onetake.ai/app/help
Some of the issues you've raised have been resolved but please get in touch with us
and let's get you the best experience going forward.
I've done that over a dozen times, as recently as this morning. Help does not help via the chat nor that email address. How can I reach someone who will help?
Hi Stewart,
I have emailed you personally. Looking forward to your response and getting this resolved!
Email received. Thanks so much for reaching out directly. Eager to get this resolved.
Okay, awaiting your response Stewart.
Hey, your team sent a message asking me work on solving it. Initially, that would be fine, but it's been 63 days of me reaching out without any help. Please get your team to own fixing the problem & let me know when this basic feature is functional. Thanks.
Hi Stewart, it is resolved and tested from our end. Kindly check from any existing project or start a new one and it should be working fine.