TL;DR: A new tool was introduced called V3 while the tool people purchased is V2, but it isn't an upgrade, it is a different tool, but it is. You can pay more money to upgrade, but if you don't, you are totally okay where you are with V2.
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Matt, many people on AppSumo purchase a product to support it and allow it to mature before using it. I am indeed one of them.
What’s interesting is the release of V3 while V2 is still maturing. This creates a major marketing issue. You claim it is a different tool, which is understandable, but the naming convention suggests that what people invested in is now outdated (even though you say it is being updated).
A bit more transparency about the intention behind creating V3 in the first place would have been greatly appreciated. Why weren’t both platforms unified?
I completed your survey last year, investing in your community, but I feel compelled not to do so this year. Again, it’s about trust, and at this rate, that trust is gone. Sadly, the few hundred dollars spent would have been better invested in a working tool.
I’m very disappointed with this company. I’ve used them for many years and have had few, if any, complaints. However, I’m now seeing that they’re excluding me and others like me from their upgraded services platform, and I’m having issues with my current platform.
It feels as if they don’t have enough resources to support clients who are now split between two different platforms. I’ve been complaining for months about a recurring issue that basically renders our platform useless: I can’t save tasks. I’ve sent repeated emails and gotten nothing back.
This is extremely disappointing, and anyone using this tool should be very concerned. I hate leaving negative reviews, but I’m at my wits’ end. I’ve been trying for weeks—months, actually—to get help, and I keep having the same problem over and over again. If they can help me resolve this issue once and for all, I’ll gladly update this review.
Yet another unethical "version 3 is a completely new system" bait & switch founder who doesn't understand the Lifetime Deal market. There is simply no amount of explanation or "we'll keep v2 running" that can help you squirm your way out of it. Not to be trusted. I DO NOT recommend this product or this founder.
Breaking Trust with Lifetime Supporters Puts Project.co’s Future at Risk
The decision to exclude lifetime deal holders from accessing V3 is a serious breach of trust that undermines the very foundation of your early success. Lifetime deals are more than transactions—they represent a commitment to ongoing value and inclusion. Denying access to V3 breaks this promise and risks alienating the loyal users who helped build your reputation.
All future plan updates should honor the original commitments made to lifetime supporters. Failing to do so not only damages goodwill but also threatens long-term growth by turning your strongest advocates into critics.
This approach shows a misunderstanding of sustainable SaaS growth. Short-term gains from usage fees cannot compensate for lost trust and negative community backlash. Reinstating V3 access for lifetime deal holders is essential to preserving your user base and brand integrity.
We strongly encourage you to carefully reconsider this decision. Addressing these concerns thoughtfully will help safeguard Project.co’s future and set a positive example for how companies can honor and value their earliest supporters.
Founder Team
Matt_Project.co
May 30, 2025
Thanks for your feedback number1
I want to make it clear that we are not excluding LTD users from V3.
We released Project.co V3 as a new tool. It has a different code base and a different way of working. It has many of the same features as V2 but also many different features. We don't expect V2 users to move over to V3 in many cases as they are used to the features of V2.
AppSumo et clairement complice en ne faisant rien pour garantir le contrat passé avec project.co cela s'appelle du vol. En effet dans le Ltd a aucun moment il est mentionné un numéro de version qui innteromp ce contrat je pense clairement qu'il faut abandonné appsumo.com sur le champ car pas digne de confiance pour defendre leur clientèle.
Verified purchaser
Very confusing ... Message to Matt
TL;DR: A new tool was introduced called V3 while the tool people purchased is V2, but it isn't an upgrade, it is a different tool, but it is. You can pay more money to upgrade, but if you don't, you are totally okay where you are with V2.
------
Matt, many people on AppSumo purchase a product to support it and allow it to mature before using it. I am indeed one of them.
What’s interesting is the release of V3 while V2 is still maturing. This creates a major marketing issue. You claim it is a different tool, which is understandable, but the naming convention suggests that what people invested in is now outdated (even though you say it is being updated).
A bit more transparency about the intention behind creating V3 in the first place would have been greatly appreciated. Why weren’t both platforms unified?
I completed your survey last year, investing in your community, but I feel compelled not to do so this year. Again, it’s about trust, and at this rate, that trust is gone. Sadly, the few hundred dollars spent would have been better invested in a working tool.
It isn't too late to rework the confusion.
Share Project.co
Verified purchaser
Dissapointed
I’m very disappointed with this company. I’ve used them for many years and have had few, if any, complaints. However, I’m now seeing that they’re excluding me and others like me from their upgraded services platform, and I’m having issues with my current platform.
It feels as if they don’t have enough resources to support clients who are now split between two different platforms. I’ve been complaining for months about a recurring issue that basically renders our platform useless: I can’t save tasks. I’ve sent repeated emails and gotten nothing back.
This is extremely disappointing, and anyone using this tool should be very concerned. I hate leaving negative reviews, but I’m at my wits’ end. I’ve been trying for weeks—months, actually—to get help, and I keep having the same problem over and over again. If they can help me resolve this issue once and for all, I’ll gladly update this review.
Share Project.co
Verified purchaser
Bait & switch
Yet another unethical "version 3 is a completely new system" bait & switch founder who doesn't understand the Lifetime Deal market. There is simply no amount of explanation or "we'll keep v2 running" that can help you squirm your way out of it. Not to be trusted. I DO NOT recommend this product or this founder.
Share Project.co
Verified purchaser
Breaking Trust with Lifetime Supporters Puts Project.co’s Future at Risk
The decision to exclude lifetime deal holders from accessing V3 is a serious breach of trust that undermines the very foundation of your early success. Lifetime deals are more than transactions—they represent a commitment to ongoing value and inclusion. Denying access to V3 breaks this promise and risks alienating the loyal users who helped build your reputation.
All future plan updates should honor the original commitments made to lifetime supporters. Failing to do so not only damages goodwill but also threatens long-term growth by turning your strongest advocates into critics.
This approach shows a misunderstanding of sustainable SaaS growth. Short-term gains from usage fees cannot compensate for lost trust and negative community backlash. Reinstating V3 access for lifetime deal holders is essential to preserving your user base and brand integrity.
We strongly encourage you to carefully reconsider this decision. Addressing these concerns thoughtfully will help safeguard Project.co’s future and set a positive example for how companies can honor and value their earliest supporters.
Matt_Project.co
May 30, 2025Thanks for your feedback number1
I want to make it clear that we are not excluding LTD users from V3.
We released Project.co V3 as a new tool. It has a different code base and a different way of working. It has many of the same features as V2 but also many different features. We don't expect V2 users to move over to V3 in many cases as they are used to the features of V2.
As such we are...
Share Project.co
Verified purchaser
Honteux
AppSumo et clairement complice en ne faisant rien pour garantir le contrat passé avec project.co cela s'appelle du vol. En effet dans le Ltd a aucun moment il est mentionné un numéro de version qui innteromp ce contrat je pense clairement qu'il faut abandonné appsumo.com sur le champ car pas digne de confiance pour defendre leur clientèle.
Share Project.co