Breaking Trust with Lifetime Supporters Puts Project.co’s Future at Risk
The decision to exclude lifetime deal holders from accessing V3 is a serious breach of trust that undermines the very foundation of your early success. Lifetime deals are more than transactions—they represent a commitment to ongoing value and inclusion. Denying access to V3 breaks this promise and risks alienating the loyal users who helped build your reputation.
All future plan updates should honor the original commitments made to lifetime supporters. Failing to do so not only damages goodwill but also threatens long-term growth by turning your strongest advocates into critics.
This approach shows a misunderstanding of sustainable SaaS growth. Short-term gains from usage fees cannot compensate for lost trust and negative community backlash. Reinstating V3 access for lifetime deal holders is essential to preserving your user base and brand integrity.
We strongly encourage you to carefully reconsider this decision. Addressing these concerns thoughtfully will help safeguard Project.co’s future and set a positive example for how companies can honor and value their earliest supporters.
Matt_Project.co
May 30, 2025Thanks for your feedback number1
I want to make it clear that we are not excluding LTD users from V3.
We released Project.co V3 as a new tool. It has a different code base and a different way of working. It has many of the same features as V2 but also many different features. We don't expect V2 users to move over to V3 in many cases as they are used to the features of V2.
As such we are maintaining and supporting V2 now and into the future alongside V3. We have many free, paid and LTD users who use V2 and will continue to use V2. All AppSumo customers will continue to get full access to V2 for no additional charge.
If any AppSumo customer would like to use V3 then we have offered a very low cost way to use it. We do have to charge for V3 to make running it feasible. But using V3 is an option. You can choose to use it for a very low cost or you can continue using V2 which is the tool you bought and it will continue to be supported into the future.
So no access has been lost and we are not denying access to anyone. I do appreciate that AppSumo users want access to everything we build forever but that isn't always possible. We have committed to keeping the tool you bought running alongside V3 so you have full access and we have offered a very low price way for you to use V3 so we can cover our costs on it.