Q: Been downgraded to free account
Trying to reach support via email provided, but no response from founder...
I bought the 19$ deal less than 2 month ago and i cannot use the app anymore.
Anyone knows how to get help about this situation ?
Matthew.PromptBox
Sep 30, 2024A: Hey guys! We had an outage but I've emailed you all individually. Back in action baby! Desktop and mobile apps are being worked on right now as well.
makwanaaman4444
Verified purchaser
same here....we feel cheated.......
Is your account working? Everyone's has been fixed from what I'm seeing
If your account is up I'd love for you to update your comment! Thanks.
Paul_JavelinVerified purchaser
Same here also!
Hey Paul, just confirming your account is working now yes?
Elliot_DVerified purchaser
Same issue here. Also, unable to leave a review
Let me know how I can help!
Verified purchaser
Nothing has changed. The account is still showing as free, and I haven’t seen a response from your email. Additionally, there’s been no reply to the Appsumo email within our thread.
gfunk425PLUSVerified purchaser
Same. Sent email no reply and now I'm downgraded
Galak_Groupe_SAPLUSVerified purchaser
Same here!
If you account is still showing free, feel free to email me here > matthew@promptbox.ai
Fixed!
Looking for your email now. Stay tuned!
admin792PLUSVerified purchaser
I haven't received any emails from you or any responses to emails sent to you regarding this topic.
I just emailed you back! Also you are premium again. Thanks
lechinge@Matthew.PromptBox i have not received any email from you (exept onboarding) nor have i been able to access anything else than the free version. Could you check the email adress you gave us for support and respond please?
Email me at matthew@promptbox.ai
Fixed! Enjoy! also the email is matthew@promptbox.ai Thanks!
PeteProPLUSVerified purchaser
I am having the same issue and have emailed you. I hope to hear back!
Answering emails now! Thank you.
Verified purchaser
Matthew isn’t telling the truth. Despite his claims of replying via email and restoring the account to the paid version, he’s lying. AppSumo confirmed he hasn’t responded to their emails either. Additionally, he’s been deleting any comments related to PromptBox on social media.
PeteProPLUSVerified purchaser
Same here. I’m still waiting for a reply and even asked AppSumo to assist. This raises a lot of concerns.
Verified purchaser
Despite the numerous messages and emails I sent, my account was finally restored to premium. However, the overall experience has been awful.