4.0
Taco ratings
Customers appreciate Propovoice for its comprehensive client management, efficient invoicing, and user-friendly interface. While some users have noted minor issues with notifications and mobile responsiveness, the overall sentiment is positive. With the majority of feedback being enthusiastic, Propovoice seems to be a solid buy for those seeking an all-in-one client management solution.
AI-powered summary of customer reviews
Verified purchaser
Dreadful
Shocking support. Had to chase for weeks to get any response. Didn't get it working even once on a blank Wordpress site after full stacking this with great hope. I gave them so many chances and nothing! Was told to email the founder who again ignored me. I really wanted this to work, but these people have no idea what they are doing, and support is non-existent. Avoid at all costs!!
Nasir_Propovoice
May 9, 2024We sincerely apologize for the frustration and disappointment you've experienced with our plugin. Your feedback is invaluable to us as we strive to improve our product and support services.
We acknowledge that we fell short in providing timely and effective support, and for the difficulties you encountered in getting our plugin to work as expected. We understand the importance of promptly addressing customer inquiries and ensuring seamless functionality of our product, and we regret that we did not meet these expectations in your case.
Please know that we are actively addressing the support issues and bugs you've encountered. Our team is working diligently to improve our response times and resolve any technical issues to ensure a smoother experience for all our users.
Once again, we apologize for the inconvenience and frustration this has caused you. Your satisfaction is our top priority, and we're committed to earning back your trust.
Thank you for your understanding and patience.
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Verified purchaser
Wordpress
The software just work with Wordpress not with any other hosting…or platform where you have your website, please make sure you work with Wordpress before you buy this software
Nasir_Propovoice
May 9, 2024We genuinely apologize for any confusion regarding our product's compatibility with the WordPress platform.
We understand that you were seeking an application outside of the WordPress ecosystem, and we regret any inconvenience caused by purchasing our plugin without realizing its specific integration requirements. While we have clearly indicated in the 'Overview' section that our product is a WordPress plugin, we acknowledge that this information may not have been immediately evident.
Your feedback is incredibly valuable to us, and we are committed to improving the clarity of our product descriptions to prevent such misunderstandings in the future. We strive to ensure that all our customers make informed decisions about their purchases.
If there's anything further we can assist you with or if you have any suggestions on how we can enhance our communication, please don't hesitate to let us know. We are here to help and to ensure your satisfaction.
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience or disappointment you may have experienced.
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Verified purchaser
its ok
gets the job done
Nasir_Propovoice
May 9, 2024Thank you so much for taking the time to leave your feedback! We're thrilled to hear that our plugin was able to meet your needs and get the job done for you.
Your satisfaction is our top priority, and we're here to assist you whenever you need us. If you have any questions or need further assistance in the future, please don't hesitate to reach out.
Thanks again for choosing our plugin!
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Verified purchaser
Upset
This is an honest review. At first, I was very excited because Propovoice has all the functions that I needed. The UI was neat and clean. With this price, I was very happy with my purchase.
But..... There are still some functions that need to improve.
1. Notification is not functioning. I didn't get live notification after a client post a discussion.
2. The invoice page is not mobile responsive. This had caused the client limited view on the invoice (ie Total Amount)
I hope the founders and developers read my review and quickly fix this. I am urgently needed a CRM, and if this problem cannot be solved, I might consider buying other CRM.
Thanks.
Nasir_Propovoice
May 9, 2024We sincerely apologize for any inconvenience caused. We want to inform you that we have resolved the notification issue, and the fix will be included in the upcoming release. Additionally, please be aware that we are actively developing a responsive invoice feature to enhance our product further.
Our team is dedicated to ensuring customer satisfaction, and we are working diligently to address any issues and improve our services.
Thank you for your patience and understanding.
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Verified purchaser
I'm a bit on the fence
It's a nice idea, and there are some good features here. But my initial experience with Propovoice is that it's a bit buggy, not all that customisable (for example I cannot change menu labels or re-order/remove/rename them for the cient portal) and it's not really all that white labelled. I mean sure it sits on your domain and you can put in your logo. But no favicon for example, no customisable login/logout redirects and such. I will continue to experiment with this, but I may consider submitting a refund for this one.
Nasir_Propovoice
May 9, 2024Thank you for sharing your honest feedback and experiences with Propovoice. We truly appreciate you taking the time to provide us with such detailed insights. It's invaluable for us as we continually strive to enhance our product and align it more closely with our users' needs.
We understand your concerns regarding the current limitations, especially in terms of customization options and the overall white-labeling experience. Hearing that aspects like menu label adjustments, ordering flexibility, favicon integration, and custom redirect configurations are important to you helps us prioritize our development efforts more effectively.
I'm pleased to inform you that many of the features you've mentioned are already on our roadmap. We are actively working towards offering full customization capabilities to ensure that Propovoice not only fits seamlessly into your domain but also fully embodies your brand identity in every interaction. This includes more granular control over user interfaces, enhanced white-labeling options such as favicon customization, and customizable login/logout redirects.
While we continue to refine Propovoice and address these bugs, we hope you'll consider staying with us a bit longer to see the improvements firsthand. However, we completely understand if the current state doesn't meet your needs, and we are here to support you, should you decide to request a refund.
Your feedback is crucial in helping us build a better product. Please don't hesitate to reach out with any further suggestions, concerns, or questions you may have. We're committed to ensuring that your experience with Propovoice improves and meets your expectations.
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