gerasmusgerasmus
gerasmus
Jun 8, 2025

Q: Protoplay website problem

Whenever I play a video on Protoplay.tv the video window is black, a white cross in the center and message
"The media could not be loaded, either because the server or network failed or because the format is not supported."

The error with every and any video, even videos that previously displayed.

Here is an example video

https://protoplay.tv/v/3Nflm00R98MadQO6ItDqKn

Since 2022-2025 I have already uploaded 41 videos and all displayed nice
Today is 08 June 2025.

Did you run out of money for the video hosting component?

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Verified purchaser

It seems to be an abandoned product now. It was a poor product from the start, with little to no support unless you were lucky enough to get a reply. The excuse given was that the team is small and made up of volunteer students or something like that. Very disappointing and a waste of money. AppSumo should take note of products like this.

Verified purchaser

I noticed a month ago the website is still online, but the video content black.

Fortunately, I always have my videos on three or four different locations.

Dozens of products I bought on AppSumo has gone bust, the most expensive was Sessions. A remarkable alternative to Zoom, but it failed. I invested $140 into a tier 2.
They even ha a lifetime deal a week before they finally went bust.

Verified purchaser

The website is still online but clearly abandoned and broken. Video playback has been down for months, and that’s just one of several issues with this platform.