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More Concerned with Twitter rules than Twitter
I had such high hopes for Publer, but I was thwarted on my SECOND scheduled post.
They seem to be much more concerned with Twitter rules than ...Twitter. Publer's system refused to schedule a second post because the post was too similar to the first post. I post a weekly meme on one Twitter account, but Publer refuses to schedule more than one because "You may not post duplicative or substantially similar Tweets as it is against Twitter policies."
Similar is in the eye of the beholder: these are COMPLETELY DIFFERENT memes in a LONG series that I've been scheduling with Hootsuite with no problem (from Hootsuite OR Twitter). It's like they would deny posting of landscapes from a photographer, no matter than they are different every week.
I can see that it would be reasonable to put up "advisory" information if Publer sees a potential issue. But there is apparently no way to say "No problem, I'm not doing that" -- it simply refuses to schedule the post. A "warning" would be way to strong. An inflexible algorithmic prohibition is downright ridiculous.
I have put in a support request, but naturally, it's the weekend, so who knows when I'll hear back. But seriously: no way to override a poorly written algorithm? Truly unacceptable, but I'm fully willing to update this review should this poor design be fixed.
On the positive side, it was easy to link Social accounts and to create a post -- at least, the first time.
Ervin_Publer
May 9, 2024Hello and apologies for the bad experience you're having with Publer.
Even though you should no longer face this problem, I wanted to share with you some insights.
That is unfortunately true. We are more concerned with Twitter rules than Twitter itself because if we weren't, we wouldn't be able to support Twitter in the first place.
Some background story:
A year ago, an event promoter had scheduled a couple of Tweets (around 10) mentioning the artists that were performing in the venues that she was promoting. Nothing spammy, but Twitter thought differently.
They didn't block her, but they simply blocked our entire app without any warning and no other customer was able to publish Tweets using Publer for nearly 24 hours until the ban was lifted.
This is our biggest frustration. Because one user's actions can affect everyone, we're extremely precautious. On top of that, Twitter does not make it easier for us either.
In your case, the following rule from Twitter applies: "You may not post duplicative or substantially similar Tweets on one account or over multiple accounts you operate."
Again, they don't tell us what they consider "duplicative" or "substantially similar Tweet". It is us to figure out and based on your experience, we still have more work to do. I'm sure Hootsuite doesn't have these problems because they're past the point that they have to be monitored by Twitter. They probably have an agreement or something.
Either way, your use case was something we had not encounter in the past.
This has been taken care of and you should no longer face this issue.
Please let me know if you do.
Sincerely,
Ervin