The customer service of this company is a true nightmare. Not only do they never respond to their support, but they send useless automated messages and redirecting articles that just send you to other pages without helping you solve your problems. And even if you manage to contact them, they barely show any interest in your situation and do nothing to help or accompany you. In fact, I even feel like they don't want to deal with my problems, because I haven't received any news from them regarding the issues we've encountered with our library of books as publishers.

Unfortunately, I've been subjected to this unbearable experience for over 6 months, and I've never seen worse customer service in my life, even compared to French companies SFR and Free, which have a reputation for being bad at customer service.

In conclusion, the customer service of this company is absolutely dreadful and doesn't deserve any credit. Until they show more professionalism and properly address the issues we've encountered, I won't change my opinion or rating in my online reviews. I'm open to a change if it happens, but for now, I can only strongly advise against this company.