A: Hi,

Thank you for your message and for sharing your concerns—completely understandable given the situation.

To clarify: only AppSumo buyers are being refunded. This decision was made because the revenue from the AppSumo LTD deal, after their commission, is significantly lower and unfortunately not sufficient to cover the infrastructure and operational costs required to sustain PulpMiner.

Buyers who purchased directly from our site paid a higher rate, which helps contribute toward the ongoing infrastructure expenses. That’s why direct LTDs will continue to be honored.

I completely understand that it feels frustrating—especially with how things evolved from “unlimited” to quota-based, and eventually to forced refunds for some. The original vision simply turned out to be unsustainable at AppSumo pricing, and instead of quietly degrading service or compromising the product, I decided to refund those customers in full.

I sincerely appreciate the time and trust you placed in trying PulpMiner. None of this has been easy to communicate, but I wanted to be honest and fair in how we move forward.

Thank you again for your feedback.

—Melvin
Founder, PulpMiner