It really does pain me to leave this review. I had been pretty happy with puppetry up to the last few months. I did pay the annual upgrade for upgraded voices. But, after creating videos now, I have been unable to edit and to add captions. It looks like those capabilities were taken away. Yet on the pricing page it says that you can add caption. I used to be able to add b-rolls, captions, design the captions, change size layout for the puppets...but all that has changed. I have tried to contact support through every means possible and no response until I received a feedback request, in which I was promised to have someone get back with me about the problem, and no one has. So, really, there is not much left of this program other than create it, ad voice and download to another program in order to do edits. Really not happy with this and the POOR response from support. Even an automated message is better than crickets. Wish I could give a glowing review, but I cannot. Hopefully this will change, and I can gladly change my review.