Puzzle Reviews

We are currently working on our processes and have built them with Freeform so far. Puzzle came at just the right time.
It's a really great tool that's also very easy to learn. I bought “Tier 3” because it offers even more advantages with colors and list views. We use it for processes in the company where you can explain everything in a super understandable way.

What I would like to see is the ability to use photos in the notes or as an extra category. The reason for this is that it would allow you to not only explain the processes, but also show where you are in the process. (An example would be a frame on a subpage of a program.) This would shorten the written explanation.

The software can do more than you could wish for, and you can tell that the programmer has put a lot of thought into it.

I agree with the previous review - Puzzle will only be of interest to those either providing services or aware enough to capture and improve current business processes; but as processes are my whole business, I get it - so I got it!

Over 25 years of process mapping and optimising (mostly for the world's airlines, but for the last 7 years or so, I’ve been working with small businesses or solopreneurs needing to scale in a consistent way. So broadly speaking, I make my money through operational and/or marketing process excellence. As I have often said, a beautiful process is like a work of art and should be framed and hung on the wall!

There is much in Puzzle that is right on the money - I love the functions that are there, the way of mapping and the cost elements (I got Tier 3). I really like the workspace structure of workflows, teams, people and tools.

The breadth of elements that are included in the notes area for each step is fantastic and the ability to see what data is being used in the step is brilliant too - setting it apart from many alternatives out there.

I would love to see in the future -
👉 Export of white label reports - as an agency I would need this to be able to fully adopt Puzzle for client work
👉 Allow for process variations - eg 73% it happens this way but 22% happens another way with 5% a third way, and model the process over (say) 1,000 cycles for cost, effort and elapsed time
👉 More direct integrations - my CRM (Flowlu) is not listed and I added it but it's not integrated. Of course all my automations for opportunities and projects are in Flowlu, so I'm duplicating effort to capture them in Puzzle
👉 More use of AI - currently can write summary notes for a step. Wonder what marvels could happen if AI looked at the whole process with a selection of intents - eg reduce cost by 20%, reduce elapsed time by 30%, increase automation by 10%, increase retention by 15% - all that good stuff
👉 Webhooks (where direct integration not available)
👉 Small thing but nice - in workspaces ability to add a client brand just to differentiate between the tiles more readily

This is a well thought out platform and it does what it does very well. The UI is clean and straightforward - nothing hidden in weird corners! I’ve not used support yet so can’t comment on that one way or the other.

Given what Puzzle does now and what it could do in the future, I'm looking forward to see what happens next.

Edited to add - just learned about alias steps; such a simple but massively effective approach!

This tool will not be for everyone. I will repeat this tool is not for everyone. You have to be a digital consultant or agency. If you have a vision of building out efficient systems or have the ability to help others become very streamlined and efficient this is your tool. If you want to take a 360 degree of your entire business or enterprise this would be your tool choice.

Not everyone will see the value in this tool, but I would caution you that having a tool look at your entire business can help you grow your business. I can already see that this tool will help double my business just for the mere fact I can see my entire business universe from one tool.

I did a deep dive video on this tool and shared my use case here, which may not be the same as everyone elses. https://www.youtube.com/watch?v=eOF4g9SsY5k&t=659s

What I like about this tool:
+ Gives me a very good 360 view of my enterprise
+ Does a decent job of costs, but could be better
+ Has a lot of tools preloaded
+ The support was above average even though it has bots they are very good at helping you navigate.
+ They have been in business for 5 years.

What I dislike about this tool
- It does not allow me to manage my sunken cost of LTD's
-It does not allow me to produce any type of PDF or Excel reports (I think this is hurting Puzzle for Agency Users)
- It does not have cname or domain name or allow me to use my brand anywhere (This is very big in LTD and Sumolings)
- Very lite on Direct integrations
- No webhooks (this should have been a small add in lieu of light integrations)

Although this tool left me wanting more I can appreciate the tool for what it is in it's current state.

I believe I can do most of what I need to model processes in Mira if I am comparing to Tier 1. Tier 3 probably adds the value but paying for Tier 3 for a single user makes the deal a lot less appealing. A few odd glitches or design decisions made this less streamlined than I hoped. For teams, very likely this is an excellent toolset. What I thought would be live support is a bot. Not an amazing one. May come back to it after a few weeks of building in Mira.