Puzzle Reviews

I went back and forth on this one for a little while because it couldn't quite fit it into a software bucket that made sense to me at first. So I dug into the product capabilities and finally pulled the trigger. I'm very glad I did. Puzzle is unique - It does what no other product does in bringing together your actual business processes with the tools required for each process, the time it takes to do the process, who does the process (and their hourly rate), and SOPs and notes in each box.

In other words, it tells you EXACTLY how much money it costs you to run a process for a client (i.e. onboarding costs you $10 in tools + 45 min account mgr @ $30/hour and you run this process 10x/month) in your business and ensures that the process is done in exactly the same way every single time.

I've spent some time on it and its easy to figure out on your own if you play with it for an hour or two. Once you've outlined your processes, you can actually see (for the first time?) IF you're profitable, profit margin, etc. and make actionable business decisions that matter.

Feature Request: Allow one-time costs independent of Tool assignments.

Currently, we can't add one-off purchases (e.g., setup fees) to a monthly subscription workflow. Proposed Solution: Enable users to add a cost directly to a specific 'step' without requiring a 'tool' association.

Other than that, it's great and I highly recommend this one if you're a business owner.

Except for sales, what's more important to a business than deep understanding its processes, systems and workflows? Puzzle is a feature-rich app that can help any business get deeper insight to how it's operational pieces fit together...and much more. And today I see they dropped a ton of improvements and some needed minor fixes. Way to go Brian and team. Thanks for the Christmas surprise!

Very helpful already. Excited to see some of the developments on the roadmap

It's a tool with potential; however, I found some shortcomings in its functional and operational design.

1. I invested considerable time in gathering and classifying all the tools I will later use in workflows. This task must be repeated if I create another workspace. It would have been very useful to be able to duplicate the "tools" section for use in another workspace. Even duplicating an existing workspace could be helpful.

2. The way and possibilities for classifying tools are quite limited (currently by status and by group). Perhaps adding tags could offer some other useful filtering options.

3. Selection tools are limited. If I need to select all the elements (for example, to move them), I have to do it one by one. To be able to move them all together, you must have planned to group them in a section.

I will consider a refund.

--------

EDIT: In response to the reply.

- SHIFT + Click to drag. This isn't feasible for a panel with 200 items; you can't be clicking on each one individually until everything is selected...it's not efficient. I correctly explained the scenario where I needed to move ALL the items.

- Point 3 mentioned two possibilities. Obviously, as you correctly explained, duplicating a space might not be an option. However, duplicating or exporting the existing tools within one space to reuse them in the next could be very useful. Many of us use the same tools in different projects.

Please take my comments constructively.

I'm tired now and about to go to bed, but I just had to leave a review!...Goodnight Puzzle, you will help me GROW!!!