Q: How do I go about purging the ShortPixel CDN cache?
I uploaded new images to my site yesterday using your Enable Media Replace plugin, but the old images are still being served.
Also, any news on the WebP image issue for incompatible devices?
Alex_ShortPixel
May 14, 2024A: Hello,
please contact us mentioning this issue with images that need purging:
https://shortpixel.com/contact
WebP issues: we released a plugin update 1.1.3 and this one is supposed to have fixed some WebP fallback issues, could you please test the latest plugin version?
be0a7b0a9db844939b9fe13f018edc26
Verified purchaser
Wow...so I have to contact you every time I replace an image? I know your CDN caches images for 30 days, so that's unuseable for me. Any chance you will add a feature to enable us to purge the cache at our end? Otherwise I will have to set up my own CDN.
It is on our TODO list to add the option to remove images directly from CDN without you needing to contact us every time. It is just it will take some time till we also add this feature.
You can always set up your CDN, that's not a problem:
https://shortpixel.helpscoutdocs.com/article/180-can-i-use-a-different-cdn-with-shortpixel-adaptive-images
Verified purchaser
OK I've found a workaround to clear the cache. Add an image to the exclude box, save, then remove the image from the box. Your system will fetch the new image. Not ideal, but it works.
Verified purchaser
Actually no...that doesn't work either. All it does is just revert back to the one on your CDN. For God's sake this needs to be sorted immediately. How can you have a CDN olugin without an option to clear your cache? LOL
As previously mentioned:
1) please contact us to assist you with the image purging.
2) we have this feature on our TODO list.