Qualtrics

Qualtrics is a comprehensive toolkit that helps customer-facing teams elevate customer experiences. It seamlessly integrates digital and in-person interactions, enabling teams to proactively address customer friction and enhance engagement. For businesses focused on digital interactions, Qualtrics XM for Customer Frontlines offers a suite of solutions from personalizing connections to optimizing customer journey touchpoints. Contact Centre Analytics provides insights to intervene in real-time, while Quality Management automates agent performance scoring. Whether refining physical locations or managing online reputation, Qualtrics XM transforms interactions into growth opportunities.

Key features

• Elevate digital experiences
• Guide customer journeys
• Analyze digital interactions
• Optimize website feedback
• Enhance contact center insights
• Automate quality management
• Boost agent productivity
• Improve physical touchpoints